Professional Instruments & Polishing Compounds

Q&A

Do you ship outside of the U.S.A.? Yes, in fact We Ship Worldwide!

Do you have a minimum order? There is never a minimum order! You can order as little or as much as you like.

How long does it take to process my order? Due to our overwhelming number of inquiries and Internet orders, you can expect your order to be processed for shipping in 2 to 3 working days. We will e-mail you about any back orders and or problems if any.

When will I receive my order? All ORDERS ARE GIVEN OUR HIGHEST PRIORITY! Your estimated time of delivery can vary but in general would be between 7 to 10 business days in the U.S.A. And up to two to three weeks for international customers depending on your exact location. (Please allow extra time for holidays)

Can I pay for faster shipping? (We do not offer next day delivery) However,If you live in the U.S.A. and want to pay for expedited shipping, there is a non refundable $5.00 rush delivery charge. Your order will be placed on a level one priority list in our plant and sent out via USPS Priority mail. It should arrive at your door within 3 to 4 business days from the time that it is sent out. However, we cannot guarantee exact delivery day or time of delivery. Rush orders must be placed by 10:am EST Monday to Friday. Our warehouse is closed on weekends but you can still place your order 24/7 from our web site (Just click on the Rush shipping button found at the last of our check out. This will add the appropriate ($5.00) postal fee required to RUSH! your order. Please indicate "RUSH" in the comment box at check out just to make sure.

How do you ship orders? We ship USPS (United States Postal Service) first class and USPS Priority mail only. Orders with the "Rush" or fast shipping option listed above are sent out "Priority Mail" with delivery confirmation.

Can I request UPS or another form of shipping? Sorry but we currently only use the U.S. postal service as it provides a safe and cost effective form of shipping.

What is your return policy? All returns must be received by us within 30 days of you receiving your order. Items must have all original packaging and be in sellable condition. A refund will be issued within 2 weeks minus shipping and handling.

Do you accept credit cards? We handle all major credit and debit cards available from most banks. We will use PayPal to process your order. PayPal is the safest and most secure method of payment over the Internet. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)

Can I place an order by phone? Unfortunately, due to our high volume we are unable to take order by phone or offer phone support at this time.

Do you accept checks & money orders? Yes! You can order by mail with a check or money order by using the form found at http://www.pinnaclesupplies.com/orderform.htm.